We are committed to giving you the best customer service possible. And your privacy and security are as important to us as they are to you. If you want to read chapter and verse (and we recommend that you do), click on the links below. But the highlights are:-

• our prices are competitive
• we do our best to deliver quickly and efficiently
• if you want something we don't have we will do our absolute best to source it for you
• we don't quibble about returns, provided that unwanted goods are returned in perfect condition
• all the information you provide to us is held on secure servers and we never give any of your details to anyone other than Barclaycard Merchant Services or our delivery partners - and they only get the information they need to process your payment and deliver your order
• we don't process your credit card details - you provide them directly to Barclaycard Merchant Services. If you are nervous about using your credit or debit card online you can either pay by cheque or telephone us with your details (in which case we will of course have to process them for you)

Unfortunately internet technology is imperfect. If you experience difficulties using the website or placing an order, please contact us so that we can help. 

If you have any questions regarding any aspect of our services, or if you wish to make a complaint, please contact us on 01923-693796 or email customerservice@cooksparaphernalia.co.uk