FREE UK MAINLAND DELIVERY ON ORDERS OVER 35
If you need any help please email enquiries@cooksparaphernalia.co.uk or phone 01923-693796

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Delivery

IN SHORT
  • We hold most of our products in stock
  • UK delivery takes 2 to 3 working days to most areas, but this is not a guaranteed service and you should allow longer
  • UK standard delivery charge is £3.95 to most areas
  • Express delivery is available on in-stock items for orders placed by 2.00pm
  • Free mainland UK delivery for orders over £35 (excluding Scottish Highlands and some remote areas)

    You will find details of our RETURNS policy by clicking the link.

IN DETAIL

 

Stock availability

The website shows the availability for despatch of each product. We keep this as up to date as we can, but on occasion it can be incorrect so it is always worth checking with us by email or telephone.

We aim to hold the majority of our products in stock. However, it is inevitable that occasionally a product will sell faster than we anticipated and, because some of our products are made or supplied by small firms or are imported, delays may occur from time to time.  Certain products are not always kept in stock, but are ordered from our suppliers when you place an order with us. In some cases it is more efficient for our supplier to deliver direct to you. In other cases the goods will be delivered to us and then sent on to you. The availability of these products varies according to how quickly our suppliers can respond and estimates of despatch timescales are shown on the relevant product pages. 

Despatch timescales 

If the items you order are in stock, we aim to despatch them within 24 hours. If you place your order on a weekend or bank holiday, we will aim to despatch on the next working day. Other items will be despatched in accordance with the availability shown on the website. Our normal procedure is to despatch your whole order in one parcel. If you have ordered goods with different availabilities and it is particularly important to you that you receive goods as they become available, please let us know.  We do not charge your credit or debit card until the goods are despatched to you. However, if the goods are sent in more than one consignment we will charge your card for the entire order when the first consignment is despatched In the event of the availability shown on the website being incorrect, we will contact you to advise you of the estimated despatch date, at which point you can decide whether or not to proceed with your order. 

Delivery options and charges (UK) 

We have provided you with a number of delivery options. Please read them carefully and choose the option which best suits you.  Delivery charges are not a profit-centre for us - in fact rather the opposite as actual costs are usually higher than the amount we charge you! Unfortunately some of the delivery options are expensive, so you need to strike a balance between convenience and cost. The delivery options to UK addresses (excluding the Channel Islands) are:- 

1.      Our standard delivery service is generally a 2 to 3 working day service, but please note that this delivery time is not guaranteed and it may take longer. In order to keep our charges at a reasonable level, deliveries to the Scottish Highlands & Islands, Northern Ireland, Scilly Isles and Isle of Man are generally sent by Royal Mail and you should allow 5 to 7 working days for delivery

2.       An express delivery service is available at a higher cost. Orders for in-stock items will normally be despatched on the same working day for orders placed by 1.00pm, with delivery on the next working day in most areas. Deliveries to the Scottish Highlands & Islands, Northern Ireland and other remote areas will take longer. 

3.       Saturday delivery services are available to many areas. 

Standard delivery is free for individual orders in excess of £30 for delivery to mainland UK addresses other than those in the Scottish Highlands amd some other remote areas.

 

Delivery charges are:- 

 

Delivery optionCost (including VAT)

Rest of UK (excluding Channel Islands)

Remote areas incl Scottish Highlands & Islands

Northern Ireland, Isle of Man, Isles of Scilly

Standard delivery£3.95£5.95£7.95
Express delivery£7.95£19.95£21.95
Saturday delivery£19.95£29.95£32.95

Our delivery service may require an adult to sign for the parcel, so please do your best to make sure that someone will be home to accept delivery. The only circumstance in which your goods will be left anywhere else (for example with a neighbour) is if you give precise instructions in the appropriate box on the checkout screen. If you give such instructions we will attempt to follow them (although this may not always be possible), but if the goods go missing we will not accept responsibility for them. If you are not at home when the delivery company calls, a card will be left showing when a redelivery will be attempted and giving you a contact number to phone if that date is not suitable. 

Delivery options and charges (International) 

If delivery is required to any destination outside the UK, please contact us for a quote and we will reply as quickly as possible. Please note that as a general rule the only areas outside the UK to which we deliver pretty much without restriction are Western Europe, Australia and New Zealand. We are able to accept orders for certain goods from the USA and Canada, but please contact us for details before placing your order.

BFPO 

We can deliver most parcels to BFPO addresses for the same charge as Highlands & Islands standard delivery. All you need to do is select the BFPO option on the checkout screen. Please make sure that you enter the correct details in the delivery address.